FAQs

What's the difference between a Print and an Original?

Originals are one-off, hand-made pieces - only one exists per artwork. Prints are reproductions of an original, produced in limited runs, on museum-grade Hahnemühle paper, ensuring high print quality - colours stand out and stay true to the original. Each print is numbered to denote its place in the edition. 

Are Original artworks signed or authenticated?

Yes. Every original comes signed and includes a certificate of authenticity.

Do you offer framing?

Canvas originals are available either framed or unframed - you can choose at checkout. Framing adds a small premium to cover the extra materials and shipping weight.

Sketches and works on paper always come framed. Paper is fragile in transit, so we don't ship these unprotected - framing is built into the price.

Shipping

We ship worldwide.

Prints are made to order - each one is printed especially for you once your order is placed, rather than produced in bulk ahead of time. This reduces overproduction and waste, so thank you for making a thoughtful purchase. Because of this, prints take 1-3 days to dispatch; we try to get them out as soon as possible, and you'll get a dispatch email as soon as it's sent. Shipping cost is charged at standard rates based on the print size.

Original artworks, particularly framed pieces, cost more to ship. Each one is hand-packaged by us to survive transit without damage, which increases the weight and size of the parcel - and with it, the delivery cost. That extra cost buys peace of mind: your piece arrives exactly as it left the studio, fault-free. Because of this hands-on packing, originals take 1-2 days to dispatch.

Delivery times: 3-5 business days within Europe, 6-7 business days for the rest of the world. Customs fees or import duties, if applicable, are the buyer's responsibility.

Returns & refunds

Due to the handmade and often one-off nature of the work, we don't offer returns for change of mind. If your item arrives damaged or faulty, contact us within 2 days of delivery with photos and we'll arrange a replacement or refund.

Do you take commissions?

Yes. Get in touch via the Contact page with your idea, reference images, and preferred size - we'll come back to you with pricing and timeline.

I want a piece that isn't listed for sale - can I still buy it?

Yes. If there's an artwork you're interested in that isn't currently listed, email to ask or inquire about it.

How do I pay?

Card or PayPal.

Can I track my order?

Yes. Once your order is dispatched, a tracking link is sent to your email.

Still have a question?

Reach out via the Contact page or on Instagram @tvnxire.